Privacy and Customer Security Policies
Internet Privacy Policy
As always, the privacy and security of your personal information is our #1 priority, and we want you to be aware of how we collect and handle information on our site.
When you visit verizon.com, we may collect the following information about your visit:
- Anonymous statistics collected as you browse the site
- Personal information you knowingly give us
For details about our general and Internet privacy policies, you may select from the topics to the left or search our privacy FAQs below:
What does it mean to me for Verizon to be a licensee of the TRUSTe Privacy Program?
The TRUSTe seal confirms that Verizon is a licensee of the TRUSTe Privacy Program. Verizon wants you to feel confident about your privacy when using verizon.com, so we have TRUSTe review this site for compliance with their guidelines. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Contact us if you have questions or concerns regarding this statement. If your inquiry has not been satisfactorily addressed, you should then contact TRUSTe who will serve as a liaison to resolve your concerns.
Information Verizon Collects
What information does this Web site gather?
Our Web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. None of this information is associated with you as an individual (see information about cookies). We use these statistics to monitor our site's performance and to make it easier for you to use.
Does Verizon sell or give my information to non-Verizon companies?
No. We do not sell or disclose individually identifiable information obtained online about our visitors to anyone outside of Verizon. The only exceptions to this rule are the following:
- If you specifically authorize Verizon to share your information with another company
- It is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
- Disclosure is necessary to protect the safety of customers, employees, or property
- Publishing your name, address, and phone number in our directories if you initiate your telephone service with us online (unless you have requested a non-published or non-listed number)
- Sharing data with our authorized vendors, contractors and agents, only to the extent necessary for them to perform their work, in order that Verizon can carry out certain functions in marketing and delivering services to you.
- If you provide individually identifiable information at an event Verizon sponsors with another company, or if you register on a co-sponsored Web site, or if you have elected to participate in an affinity program (such as airline miles), you may be providing the individually identifiable information to the co-sponsor as well as Verizon. Review the privacy statement at the event or on the co-branded site or the affinity site to learn how the partner uses this information. Be assured that Verizon uses this information in accordance with this privacy policy.
- On occasion, Verizon shares non-personally identifiable information with non-Verizon companies in order to assess the results of a promotion or event. This information is used in aggregate only, and does not contain any information that would personally identify you.
Does Verizon accommodate links to other sites?
Yes. Our site contains links to other Web sites. We are not responsible for the content or the privacy practices employed by other sites. However, in some instances where a service is provided through a non-Verizon partner or supplier site, such as Online Bill Pay, you can feel confident that your individually identifiable information will be protected. Verizon requires suppliers not to use the information for any purpose other than the purpose for which it was originally collected, protecting the privacy of your information.
What does Verizon do with non-personally identifiable information collected automatically?
Verizon uses cookies to collect this type of information in order to enhance your online experience as follows:
- Ensure that you see the correct products and pricing applicable to the state in which you live
- Manage the number of ads that you see to avoid over-delivery of the same message
Tailor an advertisement to better match your interests and preferences
What does Verizon do with personally identifiable information?
Personal information you voluntarily supply when obtaining information, purchasing products, or interacting with our advertising on verizon.com is not shared for non-Verizon purposes. This information is Verizon proprietary data and is not available for use to any outside company in this personalized form. Should any changes be made in the way we use personally identifiable information, Verizon will contact you via email notifying you of this change and give you the opportunity to choose to opt out of such use.
Does Verizon use the information provided online to profile its customers?
No. Verizon does not combine offline information about you with the online information that you provide on our Web site.
We have made it a requirement that you will be clearly notified at the time of online data collection for the purpose of consumer profiling. When your online purchase behavior is intended to be combined with offline information, this intent will be clearly stated. You will then have the ability to choose not to have that information combined.
Security Issues
Does Verizon's Web site collect information from children?
Verizon believes that protecting the privacy of children on the Internet is very important. The Verizon Web site is not designed to attract children under the age of 13, and we do not intentionally collect personal information from children on our Web sites. Ordering online products and services is limited to adults 18 or over.
Children should exercise caution before providing personal information online and should discuss with an adult or guardian before doing so. Verizon also urges parents and guardians to consider using one of the low-cost software programs designed to protect children while they are online.
Cookies
What are cookies and why does Verizon use them?
A cookie is a small data string our server writes to your hard drive. This data string contains your unique user ID for our Web site. This technology also allows us to customize your experiences when you visit the Verizon Web site. For example, we're able to deliver content specific to your interests, keep track of your online ordering and alert you to new products or money saving opportunities based on your current services.
What information is collected by the site or in cookies?
Verizon collects non-personally identifiable information regarding your visit, usually in the form of cookies, log files, or clear .gif files. Cookies contain a session identification number that our systems use to recall previous authentication or order information from our servers. We may also collect your domain name, IP address, the address of the last URL you visited prior to coming to our Web site, and your browser and platform type. We use third party tracking services to help us analyze this information in the aggregate to evaluate the effectiveness of our site. In some cases, the information is collected directly by the third party and in others it is forwarded by Verizon to the third party. The third party is not permitted to use the information for any other purpose.
How do I disable cookies on my browser?
It's important you know that a cookie cannot be used to access or otherwise compromise the data on your hard drive. Your privacy is always protected. However, at any time you may choose to change your browser settings to disable cookies if you do not want us to establish and maintain a unique verizon.com user ID for you. Please be aware that cookies may be required to complete certain functions on this Web site, such as ordering online. We've made it easy for you to remove cookies from your browser. Simply choose from the list below and click on the name of the browser you use to access the Internet to find instructions.
| PC Users |  |
Macintosh® Users |
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Microsoft® Internet Explorer 7.x Microsoft Internet Explorer 6.x Mozilla Firefox™ 3.x Mozilla Firefox 2.x |
Safari 3.x |
Online Advertising
What is Verizon's position regarding online advertising and third-party ad servers?
As an online advertiser, Verizon uses information supplied from third-party companies in several ways. This is aggregated data that does not personally identify any individual online user. This data is used to:
- Evaluate and prioritize site selection when developing online media plans
- Geographically target advertising
- Deliver product and pricing information applicable to the customer's state
- Gauge the effectiveness of our online advertising
Again, personally identifiable information such as name, address, phone number, or email address is not collected unless you voluntarily supply this data to Verizon or to a third party partner in order to get further information about Verizon products and services.
In addition, some Verizon Web sites -- for example, www.SuperPages.com -- may accept advertisements from third-party advertisers. These advertisers are carefully selected to provide information about products and services that we think may benefit you. Please check the privacy policy of these Web sites concerning what information may be collected by third-party advertisers.
Third-party advertising companies may also utilize technology in order to measure the effectiveness of ads. Some Verizon Web pages contain clear .gif files (also known as Web beacons), electronic images that allow the third party to collect anonymous information. This anonymous information about your visits to our site is used to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process.
Whom do I contact if I am concerned, or have questions, about my Privacy at Verizon?
Please visit Contact Us.